Customer Service
Talking about values often sounds corny. But we don’t mind sharing our beliefs with you, just so you’ll know what makes us tick. Our aim is to be passionate and authentic as we can and act with integrity in all we do. We want to provide the best customer-focused service we can muster, offer high quality products we can believe in, and operate in the most socially responsible manner we can.
We aim to have, where possible, Australian designed/manufactured products, from suppliers who are small owner-operated businesses and share a similar vision to ourselves. That is: fair trade, sustainable resources, community-minded, pride in their workmanship, great service, and after sales service. BalconyLiving only uses recycled brown paper bags, and recycles all paper packaging.
Choosing recycled, natural and organic means you'll leave less of a mark on the earth. BalconyLiving is proud to be a member of the St James Ethics Center, and happily pays the APRA fees.
Gift vouchers
Gift vouchers at BalconyLIVING Gift vouchers are a convenient way of gift giving for those you don't know what to buy. For additional flexibility any amount can be nominated.
Frequently Asked Questions